Frequently Asked Questions

Everything you need to know about your immersive experience.

How long does shipping take for VR accessories?

Standard shipping typically takes 3-7 business days within the domestic region, while international orders may take 10-21 business days depending on customs clearance.

Are your prescription lenses compatible with all VR headsets?

We offer custom-made lenses for most major models, including Meta Quest, Valve Index, and HP Reverb. Please check the specific product page to ensure compatibility with your device.

What is your return policy for electronics?

We offer a 30-day return policy for unused and unopened items. If you experience a technical defect, please contact our support team within 14 days for a replacement or refund.

Do you offer a warranty on your products?

Yes, all hardware and premium accessories come with a standard 12-month limited warranty covering manufacturing defects and hardware failures under normal use.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options like Affirm and Klarna.

How do I clean and maintain my VR headset covers?

Our silicone and leather covers can be easily wiped down with non-abrasive, alcohol-free disinfectant wipes. Fabric elements are machine washable on a gentle cycle.